Want to get ahead in business today? Maybe management is for you. You’ll often make more money. You’ll often have more perks—think profit sharing and other benefits. You will most likely get a bigger title. Think that is all there is? There is more. I’m all for reaching your goals. Just make sure that once you get there, that where you find yourself is truly where you want to be.
Some children never grow up. Do you think managing people will take less time because they’re doing the work you would have to do? Think again. Remember Rule Number 1. If everyone did their job, there would be no need for someone to manage them. So what is it you are managing? It is the result of what happens when your employees are doing their job. Are you confused? Here’s what I see more and more.
While people are doing their jobs, they often make it difficult for other people to do theirs. Take this situation for example. A team of salespeople and support staff work together to serve customers. The salesperson wants his support staff to do more of the administrative work which frees his time to do more selling. That is a great idea as the staff people have the responsibility of supporting the salesman. The support staff emails the customer to request the necessary documentation to do business with the customer. The salesperson sees the email and forwards it on to the customer. He writes that the requested paperwork is unnecessary. Talk about kicking a mound of fire ants!
The support staff is livid. They feel undermined and micromanaged. They complain to you, their manager. Did you allocate time for handling this? You better because I can promise you that you will face problems like this. Does this seem so childish? It is. Expect it. Unless you set the ground rules for excellent communication and give your staff the tools to effectively communicate (I see them in short supply) you had better hone your refereeing skills. In my consulting meetings, I often feel like I’m
It’s not about you. Now that you are the boss, you can forget about what you want to do. You have to please everyone who works for you. I sometimes think that only managers who had sales experience should get a promotion. Why? They had experience serving lots of different customers. One manager I know put this into practice. His team was faced with the job of developing a presentation to compete at a national meeting. Part of the team’s task included developing a theme for their presentation. Since the annual meeting was in
There is more to managing than inspiring others to be their best. Sometimes your employees will be at their worst. That is what you really manage. Now that you know what to expect, you can decide if managing is truly for you.