Recently DHL announced that they were closing their US express shipping operations, leaving the primary remaining shipping choices as United Parcel Service, Federal Express and of course USPS directly. (DHL was using USPS for ground non priority shipments). Some people lamented the fact there is now one less choice in shipping companies and chalked it up to another victim of the economy. However, I think it’s a case of a not-so-great company falling away and leaving the better companies in place.
My own experience with DHL in our drop shipping business has not been good. There were numerous delivery issues that I don’t recall all the details of. The single biggest issue I had with DHL was lack of proof of delivery. When we were drop shipping items of higher dollar value, naturally we wanted a signature on the delivery. DHL did not always honor the requirement to have a delivery signature. In more than one instance, we marked the shipment to require a signature and the DHL driver simply left the package with obtaining one. Signature requirements seemed to be honored on an ‘ad hoc’ basis with DHL.
Then there were disappearing items. One item sent DHL never made it to our customer and our cost on the item was about $400. We had to send a replacement to the customer and file a claim with DHL. Eventually DHL did pay the claim, but it was after about 6 months and jumping through many hoops to get it. Eventually we just decided DHL was too risky to use although their rates were the most favorable.
I know it’s not nice to say bad things about the dead, but DHL: good riddance! Let’s leave the shipping to the folks who know how to do it right! Do you have any DHL stories to add (good or bad)?