As I noted in a post last week, there really are techniques for learning how to listen better. I listed out a few of those techniques in that post. But there are loads of other books, web sites, and articles available to help you on your quest to becoming a better listener, too, including:
Top Ten Tips for Becoming a Better Listener
This page, written by an executive coach back in 1996, has some tips on listening skills that I really liked, including separating the delivery style from the message and tuning out distractions. There’s a few typos on the page — don’t let that delivery style distract you!
Marshall Goldsmith: How to Be a Better Listener
In this column for Business Week, Marshall Goldsmith — author of the Wall Street Journal bestseller Succession: Are You Ready? and the New York Times and Wall Street Journal bestseller What Got You Here Won’t Get You There, talks about the importance of looking like you’re listening.
Active Listening: Hear What Others are Saying
This article from the ever-helpful Mind Tools Career Excellence site covers standard tips for professional communications in great detail. Definitely worth a read — and don’t skim. That counts as bad listening.
Among books, Listening: The Forgotten Skill (the book receives high marks, but ironically, the audio tape is supposed to be so bad you can hardly, yes, listen to it); The Zen of Listening: Mindful Communications in the Age of Distractions; and covey’s classic The 7 Habits of Highly Effective People are all useful guides — but there are dozens more. Check out Amazon to find one that suits your style and needs.