I don’t know about you, but I always get a feeling of dread these days when I have to call a big company about a billing or service issue.
They’ve all gone to those money saving voice mail systems (IVR) where the option to find a real human being is hidden below layers of useless prompts that don’t make any sense. You can get lost in those systems for hours — easily — and give up out of frustration. I know I have.
That’s why I love doing business with small business. We are far more responsive to our customers than the big guys are. Never forget your customer service can be your one big differentiator.
But there are times when we have to deal with the big guys. So I was thrilled when I found out about the IVR Cheat Sheet Paul English created for cutting through the IVR muck quicker. Paul’s cheat sheet has phone numbers for over 100 companies that includes details for bypassing “voice mail hell” and getting to a human quickly.
Hop on over and take a look at Paul’s IVR Cheat Sheet. It may just help you the next time you need a problem solved.
Update Feb 4, 2006: Paul has launched a new website Get Human which includes his IVR tip sheet and much more! Bookmark that one — I can see it growing already.