In this video, you’ll hear a story of four things a cab driver in Dallas did to exceed his customer’s expectations. Watch the video, then ask yourself, “What four things can I do to exceed my customers’ expectations?”
Full disclosure: I have no idea who Shep is. But he tells a good story which makes an excellent point about exceeding customers’ needs. Too bad he didn’t mention the name of the cabbie. I’d call him the next time I’m in Dallas.
PS: Monday is Memorial Day here in the US. I probably won’t be blogging between now and then. But if you’ve got me in your RSS feeder or you’ve signed up to receive an e-mail notification each time I post, you won’t miss anything.
Be careful out there:-)