With so much bad news and many complaint sites out there to
help the disgruntled consumer, I thought a post about some good things might be
in order. Costco has served my needs and those of a lot of other small business
owners as well.
For the last several months, I have endured a problem
battery on my laptop. It lasts for about an hour, at most, on majorly reduced
power settings and no more than 15 minutes if on full power. I’ve had the
laptop for a couple of years, so I figured that’s just about how long a
lithium-ion battery should last.
Online I went, looking for the best source to buy a
replacement battery. I couldn’t figure out which battery to buy, then I remembered
that Costco has a Concierge Service for major electronic purchases, so that would
include my laptop. I called to see which battery info I should use to make my
The rep, Kit, listened carefully and said he would be happy
to get me that info. But rather than just leave it there, he asked, “By the
way, when did you purchase it?” He then spent some time looking up my Costco
info and determined that I might be eligible for a free battery replacement IF
mine was actually defective, which he suspected it might be based on what I described.
Not too much longer, Kit had figured out that my battery was
defective and quickly took the next steps to get the right info and direct me
to the right person who promptly arranged to ship me my new battery.
Not too long ago a friend commented that I was probably
paying just a bit too much buying my laptops at Costco. After this experience,
I would have to continue to disagree with him. I don’t get this kind of service
direct-from-the-manufacturer! Costco Concierge Service not only made the effort
painless, but saved me time and money in the process. Perhaps I’ve paid a
little more than the price I could get a discount shop online, but I also doubt
that I would get the impeccable service that I received today and receive each
time I take something back to Costco.
Plus, my local Costco has one of those rare express checkout lines that make
it worth running in for just one item!