To me, this is one of the better posts I’ve read in some time. Not because it’s so awe inspiring, because it’s a reflection of my experience and what I believe to be the reality of successful businesses. People get caught up in the text book theories of business and forget reality. Serving customers, being passionate about what you do, serving more, caring more, giving more…that’s what makes success.
BTW…If you haven’t read this book, you should. The lessons taught are worth far more than the price of getting it at the library.