For the past two days I’ve been pretty much locked away inside a consultative selling program which has been very valuable. Sometimes you just need to be a little bit “incommunicado” to get focus.
Next week I’ll be telling the story about what I feel is an unbelievable decision that a major hotel made that involves me (and my husband) which we had no control over, yet it has affected us in ways we’d care to not be affected. I’m so amazed that this major organization would treat their guests in this way that I’ve thought about starting a new blog sharing stories of poor customer treatment and the huge toll that poor customer loyalty can cost an organization.
When a corporation is huge, it seems like they don’t care – although I am sure someone there does. More next week.
For now – I’m back focusing on learning and expanding my horizons. Do you have a professional development plan, and if so, how often are you opening your mind to new ideas? For a professional seller, it can make the difference between being average and being top notch.
If you don’t have a formal plan – make an informal one to start with, and create intervals where you are doing something to raise your self awareness, improve actual sales skills, or expand your thoughts about people to be more effective, more efficient, and successful. We’ll talk about this more next week as well.