Yesterday I had a great customer experience at Macy’s at Barton Creek Mall here in
My wife and I first stopped in at another department store. I told the salesman what I was looking for. He showed me several different selections, and then gave up on us. He told us that he’d be available if we needed any help and walked away. At this time we were the only two customers in his department.
Not finding anything, my wife and I left disappointed that the sales rep wasn’t more helpful.
Our next stop was the men’s department at Macy’s. Because I like Dockers, we zeroed in on a rather large selection. But here’s the problem, Dockers comes in so many different styles and my body doesn’t exactly match up to one of their regular sizes. Additionally, I wanted “no wrinkle” pants that weren’t black or navy blue.
But then Larry walked up and asked if he could help. We told him what we were looking for and he pitched right in. He spent at least 30 minutes with us as I tried on more than a dozen pairs of pants trying to find the right ones. Different waist sizes, and the several different “fits” such as “relaxed fit” that were available complicated matters.
Larry saved us from walking out in frustration. On advice from another customer who said that flat fronts had a different fit than pleated, we tried those on. Once we zeroed in on what size I needed Larry helped us hunt through the stacks even going into the back to bring out a pair.
I expect this kind of assistance when I’m in the men’s department buying a suit or at Nordstrom’s, but Larry exceeded my expectations because I rarely receive this kind of help when I’m buying casual slacks.
The next time I need slacks, I’ll be going back to Macy’s looking for Larry. Just as Larry the Cable Guy is skilled at comedy, Larry The Sales Guy is skilled at customer service.
If you’re interested in customer service, don’t slack off. Follow me on Twitter. I’m txglennross.