Jordan K. writes"?¦
I run a telemarketing department for a Painting company in the south east of the country. I have been asked to cut my departments expense by 50% while still maintaining the same amount of productivity. I have to put together a plan in less that a week. I’m a little behind the eight ball with this request I would love if you could give me some free advise.
Jordan and I had a rather lengthy discussion via telephone later that day. Here are my thoughts.
Thanks for writing in Jordan. Based on our discussion, your boss has asked you for several things. Here are my thoughts"?¦.
Your boss has asked you to cut expenses by 50% which translates to personnel. Yet he still expects the same results as a full staff which is a bit unreasonable. Setting up appointments under the best of circumstances is difficult. Cutting your staff by half while expecting similar results is insane.
You´re boss is asking your staff to do twice the work for the same pay which will in time burn out your now reduced staff and unless you´re paying them very well will result in them leaving"?¦one by one.
Here´s my suggestion. A campaign is only as good as the staff and execution behind it. Ask your boss for his help in understanding how a reduced staff of Â½ will improve long term goals.
Be sure to also ask how the staff will benefit from this reduction (since there will be a reduced staff will there be more money for the remaining parties?) While I don´t want to get anyone into trouble here, I do feel that his request is a bit unreasonable. Perhaps a compromise is needed. Instead of letting go half of the staff (which by the way is a sure fire morale killer) perhaps a review of your less successful cold callers is needed. Perhaps you can get those cold callers who aren´t producing as well as the others up to snuff. If not then it may be time to part ways.
I never like to advise firing someone particularly when it´s not necessary. Good luck.