Communication is one of the biggest issues. It causes conflicts, breaks up marriages and business relationships and can make your life miserable.
So I was pleased when a press release about the new book “Yes You Can” popped into my mailbox. It’s focused on communication and steps you can take to improve. The book is a hands on, A to Z guide for learning how to do just that. Here are some of her best recommendations:
Increase your awareness. We don’t know what we don’t know. We have this mystery of not knowing what others see and hear when we communicate: over the phone or face-to-face. If you don’t know how you and your message are perceived, you will never make improvements for greater results.
Pay attention to your listener.
Watch and listen for their reactions and responses. Learn how what you say affects people.
Pause more often!A mistake most of us make is saying more than our listeners want and need to hear. Slow down your speech! Deliberately introduce more PAUSES. What
perception do you create when you hear a speaker speaking quickly?
PAUSE Or when they clutter their sentences with non-words such as; um,
uh, you know, like, but and so on. PAUSE If you want to show you can think on your feet and allow your listeners to understand your message, replace your non-words with a PAUSE. Less is more.
Connect or contact. With eye connection you gain trust and connect with your listeners. If you talk you must listen more and really hear what the other person is saying. Without the meaningful connection, your listener will lose interest, question your message and have doubts about you.
These are just a few of the things Hanke shares in her book. Might be worthwhile to check it out at www.staceyhanke.com