Here’s how the Information Technology Solution Providers Alliance (ITSPA) recommends you get started:
1. Evaluate your needs. Take stock of your calling habits including how many hours your business spends on the phone over a given time period, how many of the calls are long-distance or international, and what kinds of work functions the callers are performing while on the phone. This will tell you how much bandwidth you will require.
2. Choose a provider. Smaller start-up providers may have lower rates, but choosing a more established company may increase service reliability.
3. Establish a plan. Always ask to try the service before committing to a contracted calling plan.
4. Integrate your technology. Work with your technology consultant to take full advantage of the opportunities for computer system integration as well as cell phone service compatibility and Wi-Fi calling capabilities.
5. Monitor your service. Communicate with your solution provider regularly to make sure you are working with the best VoIP service provider for your needs.