I need to share my bias first and say that I think we all could use a refresher in charm and people skills. Business owners and small business employees who deal with the public – especially those with the “sales hat” on need to really review their genuine love of helping others…. and a little charm goes a long way.
The other night I went to a different grocery store. By the time I made it to the checkout counter I was tired and ready to get home. The cashier who rung up the order caught me off guard because he had such charisma and charm. By the time I left the store, I was energized and had a smile on my face. I thought to myself, this is what a sales transaction should be about – where I walk away better off than when I arrived.
My dad is 81 and oozes charm – people tell me that all the time….. “your dad charmed us with his stories….” or he is “such a charming person”. One dictionary definition is “to induce by using strong personal attractiveness” – which is not about physical attractiveness, although it could be. Attractiveness is about drawing people toward you because of your abundant, optimistic, pleasant state of mind.
Remember there is a fine line between utilizing charm and being disingenuous. That’s a fake, phony attitude of working to intentionally impress – and is not what I’m referring to.
Here’s an assignment: notice three people this week who use charm as an attractive quality. Post your comments and share your thoughts.