Welcome to the Carnivale of Customer Service. We have 19 different bloggers whose posts will be highlighted here between now and Friday, December 8 (in North America). My host, Allbusiness.com, is more than just a blogging network; it is also a resource for businesses of 150 employees or less. Many of its customers come to the site via searches so what I will do to aid readers is to publish the first couple of paragraphs of each post and I’ll add any keywords I think would help facilitate searches. Readers can then click on the link to take you to the original post where you can learn more about each blogger and search their blog for related posts.
I’ve grouped the posts by category, with the first one being, as you can see, attitude.
Frank Ross (no relation) of the Home-Based Business Blog kicks off the carnivale by making an important point about the business owner having the right ” can do” attitude.
There are lots of things that can define an outstanding customer service experience. One of those, believe it or not, is the way problems are handled. No matter how smooth your business runs, there will be exceptions, mistakes, and other issues along the way. How can you turn these unknown inevitables into outstanding customer service experiences?
After you’ve been in business for awhile, you will be able to anticipate at least some of them and can prepare to handle them when they come up. For example, if you ship physical goods, you know that sometimes things can get damaged or broken in shipping in spite of best packing efforts.
Have a process in place that makes this situation easy for the customer. More...