The Carnivale of Customer Service slides into Day 4 (Party on, Garth!) with a resource you can use if you need to convince others to upgrade your company’s customer service. Doug at Service Untitled has a free one-page document called An Executive’s (Quick) Guide To Customer Service.
It occurs to me that this document can be used in at least two situations. The first is when the business owner wants to assign customer service to a particular department rather than making it enterprise-wide.
The second is when management decides that all we need to solve our customer service problems is to run all employees through a training course. (“Shazzam! Now your’re infusted with customer service!”)
Here’s an excerpt:
An Executive´s (Quick) Guide to Customer Service
By Service Untitled — www.serviceuntitled.com
Caring about customer service is not limited to customer service managers – there are many executives care about customer service as well. This quick guide to customer service is made especially for executives who do not necessarily have jobs related to customer service, but would like to embrace (as well as implement) the concept of great customer service.
Who: A commitment to customer service needs to start at the top. You need to influence your employees, co-workers, partners, and suppliers to provide great customer service to everyone they interact with. It is your responsability as a company leader to help guide the company in the right direction and ensure people focus on the right things. In this case, it is a commitment to and a focus on customer service. More…