Day 3 of the Carnivale of Customer Service continues. We’ve left yesterday’s dark alley and now we’re strolling over to the exhibit hall where we’ll learn how to create more delighted customers.
Maria Palma, Queen of the Carnivale of Customer Service, blogs at Customers Are Always. Maria was recently mentioned in Fast Company Magazine and originated this carnivale.
She lists ten ways to wow your customers. These are equally applicable to both B2B and B2C businesses.
Let’s turn it over to her:
Whether you know it or not, the goal for your business is to wow your customer and there are many ways to do accomplish this goal. What is wow service, you ask? It is service that inspires and simply put, makes your customers say "Wow!" It makes them want to go out and tell ten other people about your business.
Here are my top 10 ways to Wow your customer: More…
Basic, you say? Are you holding your staff accountable for doing these basic, yet essential, elements?