Party on, Dudes! The Carnivale of Customer Service continues as Lisa Dennis, of The Customer View Blog, posts about an experience she had at The Cheesecake Factory. I’ve blogged about them before so I’m not really surprised. This post is not the usual pat on the back. I include it in the Carnivale because they slipped, then made a recovery brilliant enough to create positive word of mouth advertising.
In a post titled, Something For Everyone, Lisa writes:
That’s the tag-line for The Cheesecake Factory in Burlington, MA where I had dinner with a business colleague last week. In my ongoing quest for the points where marketing, sales and service connect, I had a really interesting experience that I’d like to share.
As anyone knows who goes to The Cheesecake Factory, there is usually a wait to get in. I’m not one of those folks who minds that wait – and they handle it all pretty professionally there, moving things pretty quickly. We got called for our table which was a small table for two, right across from an empty booth that was just being re-set up. My dinner partner asked if we could sit over there instead. More…