It’s 8:07 AM. I’m on my way to San Antonio with a co-worker. I need to speak to a co-worker in our Austin office.
I call our number. I get the “after hours” recording.
Wait a minute. The recording says our office opens at 8:00. But with two major traffic accidents that could have delayed our receptionist, I overlook it. I try the voice mail directory….
…And get trapped in voice jail.
When was the last time you called your business and tried to work your way through your voice mail menu? Was it a pleasant customer service experience?
If you use IVR (voicemail) are your employees trained to leave a message with instructions on how to get to a human? Is it easy to navigate the staff directory?
If not, how much business do you think you’ve lost.