I put out so many inquiries at one time…… many calls, voice mails, and lots of e-mails. Do you ever feel, at any given moment, that NO ONE is returning your requests? I know I do.
In particular, I’ve been working to bring an internationally known speaker and author in for a business event and just today realized that I’ve been waiting since the END of JANUARY for my local business contact to really get into gear and help pin potential dates down. Although this person rarely returned my e-mails or calls, I persisted.
At my last (and final) corporate workplace, a senior VP named me, “The Pleasant Pain” – because I was relentless to keep following up until we got an answer. I took it as part of what I do and who I am to get an answer. Answers, like feedback, are a gift – no matter what the answer is. We need to know where people stand in order to offer them a different idea or strategy — or we need to move on.
When it hits ME that it seems people aren’t getting back to me – I know it must really bother the standard sales rep or business owner… because I am a very patient and “big picture” person. Here are a few suggestions:
Try your contact at different times of the day – early AM, after 5PM, and lunchtime.
Make friends with your contact’s administrative assistant – they have tons of knowledge, and if they like you, you’re in.
Have a policy of returning emalls at least every couple of days, if not within an hour. Your policy may differ based on who you serve and how quickly you need to get back in touch with those around you.
If you don’t have an answer, reply and let the person know you are working on it. If a prospect isn’t getting back to you, leave them a message letting them know it is OK to call you and tell you they don’t have it all figured out yet.
Follow-through is critical to your professional success. Be prompt, timely, helpful….. and see what happens. Post your thoughts.