I have written for the Washington CEO magazine six times – all columns for their section called the CEO Advisory. I have gotten more emails from this last article than all the others combined. And it’s a rant about bad behavior (an expansion of an earlier blog post). Cell phones, Blackberries, email, and the like.
You can check out the short article here (click on current issue, go to CEO Advisory).
I found one email message, in particular, very interesting. The person who sent it to me said I could share his example with you:
I enjoyed your article "Yeah, It´s Noticeable" and couldn´t agree with you more. Those are things I NEVER do. Maybe I´m just from a different generation.
It´s not a new problem, of course. There´s a third generation family-owned hardware store chain in northern New England called Aubuchon Hardware. Although they are fully 21st century, using computers and telecom for inventory control etc., that´s all in the back of their stores. You won´t find a single telephone or email device in the front of any of their stores. The story is back in the mid-1930s, one of the family members was visiting one of their stores. He watched a clerk stop waiting on a customer to answer a ringing phone. After that all telephones were taken out off their stores — they felt strongly that the customer in front of the counter was more important than any telephone. Maybe that´s why they´ve been so successful.
That’s a great example. I wish more businesses did that!