Let’s hope for the sake of T-Mobile USA customers that bad things only happen in twos. The Deutsche Telekom AG division had another bout of bad luck this week, when service was dropped on Tuesday evening leaving nearly two million customers unable to make calls or send text messages. Let’s hope some of those users at least had cool games on their handsets to pass the time.
While service was restored Wednesday, this comes just after the carrier faced another outage that temporarily wiped the personal data of Sidekick handset users. In this latest case, the outage initially only affected a small percentage of users as first, but the problem spread as those users attempted to use the phones to access the Internet to find out what was wrong.
Hence with each attempt to get answers it seems that the problem increased, with more users temporarily losing service. What is really ominous about this story is that it could be a prediction of things to come, especially as some in the mobile industry continue to hype the concept of cloud computing.
Imagine if a cloud solution has a minor problem, one that could slow connectivity to mobile users. As users continue to try to get their heads in the clouds and ask others if they can access the service, the problem could become further compounded by more traffic until it completely breaks.
This is a major problem not only with phones but with many digital devices. What happens when you can’t get service on your phone? You can’t easily call customer service unless you have access to a landline, and how many times have you actually called a customer service line to report an outage of Internet service to hear an automated message saying that you can find solutions online!
The other issue is that mobile blackouts are like electrical blackouts, the more users who scramble to stay powered up can complicate matters and the blackout can spread. But the final question is that users should now question whether the mobile backbone in America faces the same issues as the electrical grid, which is reportedly overloaded and overworked. Some experts have said disasters are just waiting to happen.
Let’s just hope that these are resolved. With so many personal and small business users with mobile only communication, a blackout will reduce users to getting cans and strings to communicate.
Rumors & Releases International Edition: HTC Big Screen in Asia, BlackBerry Heading to China
Mobile phone maker HTC (High Tech Computer) has launched the new HD2 smartphone in Europe and Asia, and it is enough that it might make some American users a bit envious. This handset is sleek and light at just 11-millimeters thick, but offers a large 4.3-inch touchscreen, ideal for app-heavy users.
While there is no word on a stateside release of this Windows Mobile OS phone, it will arrive across the seas later this month.
China’s long wait for the iPhone ended, and not with exactly the results we expected. While the phone was popular, it failed to bring about the next cultural revolution. But maybe that’s because consumers really want a BlackBerry, and the rumors are that Research in Motion has “entered the final stages of talks” with China Telecom, which is one of the nation’s three state-owned mobile carriers according to the Xinhua News Agency. China Mobile, the country’s largest carrier and also one of the state-owned operators, has offered the BlackBerry to corporate users since 2008, but is not looking at the Ophone, those smartphones powered by Google Android. China Unicom, the third of the state-owned carriers, is now carrying the iPhone. And since China’s government keeps a tight rein on how mobile operators actually operate (thank you government sponsored competition) this would leave BlackBerry to China Telecom.