They are so intriguing, those memories we stumble across as we rummage through boxes of unpacked papers and binders from previous moves. As we prepare to move into a new home we are finally get around to analyzing the boxes we packed on our last move. Since our new place is smaller it’s time to down size which is difficult for an over-consuming American hoarder like myself.
I have boxes packed with papers from previous restaurant ventures and have a very bad habit of carting them around like a favorite knife. Each box recaps a restaurant and location and allows me to see, more clearly now than back then, the mistakes I made and the problems I could have possibly averted if I had the contents of these boxes before I began that journey.
While going through the Camp American box, filled with binders of daily reports, a complete company overview, menu analysis and recipes, I cam across a three great pieces of memorabilia: The Fish Ranch Policy and Procedure Manual, The Camp Americana Training Manual, and a job description folder.
These were not easy pieces to compile. In 1995 a young man carrying a brief case, wearing a short sleeve white shirt and tie walked into my restaurant in
It turned out to be our bible. We referenced it frequently and used it to train our staff on a daily basis.
The manual doesn’t do anyone any good in a box. Service today is more important than ever before in the business as consumers are looking for the perfect experience for the least amount of money. If you would like a copy of the manual, policy and procedure outline and job description book just drop me your address and I will send it to you, with my compliments.
Someday you may be going through some old boxes and will pass it along to a restaurateur who wants to improve his service.