My wife and I were in Galena (IL) last weekend. Galena is the city where they filmed much of the movie “Field of Dreams”. It’s a beautiful, historic city and is a fascinating place to visit.
While we were there, we stopped in a few of the local shops. To pass the time while my better half browsed, I usually chatted with the shop owners. I was amazed at the differences in how people responded to my question, “how is business?”
One lady gave me an earful about how rents were too high, people were too cheap and this would probably be her last year in business. Another said it was the best summer in many years for them. Others said business was good (not great, but good). One even gave me a short history lesson of the city.
The one constant I noticed was between the level of activity in the store and the attitude of the storeowner. The complaining lady had few people in the store. The happy, friendly people had stores that were bustling with shoppers. They were fun places to be.
I suppose you could argue they’re happy because they’re busy. But my gut tells me it’s the other way around. I’ve always believed success and happiness come to those who welcome them into their world. I think these people are living proof of that.
What do you think? Are businesses with happy, enthusiastic owners more successful? Or is there no connection between attitude and profitability?