Airlines are tempting fate with awful customer service; Editorial.(Editorial)

We've often used this space to decry more regulation of industry. But maybe it's time to do something-anything-about the airline industry.

For those flying this summer, it's not your imagination: The skies are, indeed, getting more unfriendly.

Let's be clear. We're not writing this only because the Advertising Age delegation to Cannes spent most of its time without luggage. We're writing this because dozens of people traveling to Cannes spent most, if not all, of their time there without luggage.

We're also writing this because the airlines announ