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What Technology Do You Need for Your In-House Call Center?
Be sure to research hardware, software, and the network. (ARTICLE)
Private Network
Over time, more and more demands have been made on the capabilities of corporate networks. Workers want more ... (ARTICLE)
Protect Your Company from the Threat of Disruptive Technologies
How worried should you really be about disruptive technologies, and what can you do to prevent one from ... (ARTICLE)
The Benefits of a Fax Server
E-mail may be the transfer method of choice these days, yet somehow the fax has endured. If you're ... (ARTICLE)
Balancing Work & Life: Letting Staff Telecommute
Tech-savvy small businesses gain a hiring edge by allowing work-at-home set-ups. (ARTICLE)
The Future of Business Meetings
Business meetings, whether in a small office, between far-flung employees of an international company, or business to business, ... (ARTICLE)
What Is Unified Messaging?
Unified messaging is a system that provides a single in-box destination for voicemail, email, and faxes. Small businesses ... (ARTICLE)
Voice Over Internet Protocol Enhances Productivity
VoIP technology allows higher-end applications not possible in the past. (PERIODICAL ARTICLE)
What Is Internet Telephony?
Simply put, Internet telephony lets you make real-time voice, fax and even video calls over the Internet. Many ... (ANSWER ARTICLE)
Nortel's IP telephony enables NHS Direct to unify
36 contact centres.
CORPORATE IT UPDATE-(C)1995-2007 M2 COMMUNICATIONS LTD Nortel (NYSE:NT) (TSX:NT), a communications solutions provider, has announced that NHS ... (PERIODICAL ARTICLE)
Alcatel-Lucent IP telephony solutions implemented bySwinton Insurance.
CORPORATE IT UPDATE-(C)1995-2008 M2 COMMUNICATIONS LTD Communications solutions provider Alcatel-Lucent (Euronext Paris:ALU) (NYSE:ALU) announced on Wednesday (20 February) ... (PERIODICAL ARTICLE)
Make IP PBX part of the solution.
The conventional wisdom of voice over IP (VoIP) is that conversion to VoIP calls for IP phones and ... (PERIODICAL ARTICLE)
Maxxium selects Verizon for hosted VoIP
service.
CORPORATE IT UPDATE-(C)1995-2007 M2 COMMUNICATIONS LTD Verizon Business (Verizon), a provider of advanced communications and IT solutions ... (PERIODICAL ARTICLE)
Schools bolster student safety: secure convergednetwork puts an IP phone in...
By leveraging funding from the federal E-Rate program and utilizing the extensive IT expertise of its contractor, San ... (PERIODICAL ARTICLE)
Telephone interconnect.
Providing direct IP connectivity between voice interoperability data access networks and standard IP telephony systems, VIDA CTI ... (PERIODICAL ARTICLE)
When do you take the plunge? VCU bridges the gapbetween old and new with...
[ILLUSTRATION OMITTED] For enterprise CIOs and telecom directors, the question of when to consider a migration from traditional ... (PERIODICAL ARTICLE)
Remote agents.
Q Remote "at-home" agents are getting a lot of attention as being assets to a contact center, so ... (PERIODICAL ARTICLE)
IP communications: technology and applications to bekey business drivers.
What would the January issue of this magazine be without a few predictions for the future? In this ... (PERIODICAL ARTICLE)
Westell's InterChange iQ 3000 passes Cisco
Interoperability...
CORPORATE IT UPDATE-(C)1995-2007 M2 COMMUNICATIONS LTD Westell Ltd, a specialist in convergence migration and a wholly owned ... (PERIODICAL ARTICLE)
Tools for IPT.
Black & Decker has selected Avaya to build an IP telephony-based network for nearly 200 locations with ... (PERIODICAL ARTICLE) | |
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1-20 (of 9763) related articles
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1-20 (of 9763) related articles
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the making of telephone calls by digitizing the sound and transmitting it through the Internet. This is often a much cheaper alternative to conventional long-distance or international calling, but there can be delays or loss of quality when the requisite parts of the Internet are congested with heavy traffic.
Originally, Internet telephony was only possible when the people on both ends were using computers with soundcards, microphones, and special software. More recently, Internet telephony gateways have been established that allow calling from and to ordinary telephones.
Industry Associations
Enterprise Computer Telephony Forum
Suppliers, developers, systems integrators, and users of computer telephony technologies. Seeks to bring interoperability to computer telephony. Serves as a forum for the discussion and evaluation of emerging computer telephony ...
Founded: 1995
Dues: passport, $99 annual; user, $1,500 annual; auditing, $2,500 annual; small company principal, $6,000 annual; principal, $12,000 annual.