Should You Select a Regional or a National Internet Service Provider?

Is bigger always better when choosing an Internet service

When making the decision, make sure you have a firm idea of what features your company needs. Read Internet Service Provider Features for Your Company for advice.

Here are a few of the advantages and disadvantages of choosing national vs. regional ISPs.

• National ISPs are usually established businesses with years of experience.
• They have the resources to invest in the latest technology and high-speed connections to the Internet.
• They offer local access numbers all over the country.
• They will often give volume discounts to corporate customers.
• They may offer discounts on Web hosting, design and other related services.

National ISP Cons:

• Some large ISPs don't focus enough on customer service and support.
• They may be less responsive to small business customers.
• They may not provide local access numbers exactly where you need them.

Regional ISP Pros:

• Many regional ISPs are just as established as their national competitors.
• They tend to offer more responsive, personalized service and support.
• You should be able to find one that provides local access numbers where you need them.

Regional ISP Cons:

• Regional ISPs are less likely to invest in new technology or high-speed Internet connections.
• Some regional ISPs may not survive in a competitive market in the long term.
• They may not offer national access numbers or toll-free access.