Empower to the people. (employee self-service in client/server human resource management...

Corporate human resources (HR) departments are becoming strategic parts of organizations, but the departments continue to rely on paper-based transaction processing. HR organizations are trying to get employees more involved in their operations via an employee self-service model that includes such technologies as client/server graphical interfaces, telephony-based interactive voice response (IVR) systems, dedicated kiosks, e-mail forms, and the Web. IVR systems are usually integrated with a centralized data store to provide access to a client/server relational database directly or to serve