Many companies today are under intense pressure to improve the efficiency of their claims operations. Settling and paying claims is a core business process. It is also the single greatest expense in insurance, including self-insurance, yet many companies are still struggling to achieve a mastery of the claims process. The main problems include inefficient workflow; lack of real-time information; and more information to manage.
Inefficiency has been a major source of loss and waste for companies managing claims, and since claim departments often lack technology to track