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Browser-based technology transforms the claims process.(Claims Technology Solutions For...

By Mack, Brian
Publication: Claims
Date: Monday, December 1 2003

Many companies today are under intense pressure to improve the efficiency of their claims operations. Settling and paying claims is a core business process. It is also the single greatest expense in insurance, including self-insurance, yet many companies are still struggling to achieve a mastery of the claims process. The main problems include inefficient workflow; lack of real-time information; and more information to manage.

Inefficiency has been a major source of loss and waste for companies managing claims, and since claim departments often lack technology to track

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