- Major Hurdles to the Success of the European Economic
and Monetary Union: The Future of the Euro.
In the 1992 Maastricht Treaty, the 15 members of the European Union (EU) agreed to form the Economic and Monetary Union (EMU) in which there would be one currency, the euro, managed by a European Central Bank. A single currency would have the following results: (1) It would allow goods, ......
- LumenVox.
LumenVox is a developer of accessible speech technologies that allow you to create: --Speech Driven Customer Service --Speech Driven Auto-Attendants --Speech Driven Technical Support --Speech Driven Store Locators --Speech Driven Database Inquiry Systems with either English or Spanish language support. LumenVox is one of the first to develop an 'easy-to-use' ......
- Call Interactive Christens Customer Care
Suite.
Call interactive introduced its Call Interactive (CI) EasyServe suite of customer service products. Designed to automate a variety of customer service functions, CI EasyServe products feature next-generation technology for phone, Web and wireless access. Call Interactive's multichannel approach allows customers to access the functionality of the solutions through both touch-tone ......
- Gold, Avaya And Nuance Ally For Voice-Driven
Enterprise Solutions.
Gold Systems, Inc., a provider of voice and wireless Web solutions, announced an alliance with Avaya, Inc. and Nuance Communications geared to help companies improve customer service levels with voice-driven applications. Gold Systems has integrated its Vonetix technology with Nuance's SpeechObjects (which enable code reuse to significantly reduce deployment times ......
- Voices That Give Cable Customer Service a Face
Last month, Insight Communications Co.’s Louisville, Ky., system received telephone calls from about 5,200 subscribers who ultimately hung up without ever talking to a customer-service representative. The subscribers weren’t disconnected, and they didn’t hang up out of frustration from being placed on hold. Instead, 1,500 subscribers used the Louisville operation’s ......
- THE 2004 Service LEADERS
IMAGE ILLUSTRATION 1 IMAGE ILLUSTRATION 2 THE POWERFUL MIX of economic pressures, customer expectations, and new technologies has made the customer service arena a hotbed of activity. To uncover the vendors leading this growing industry, we scrutinized companies in seven categories: computer telephony integration, interactive voice response, workforce management, workforce ......
- Solidus eCare From Ericsson.
With the launch of Solidus eCare, Ericsson Enterprise has focused on creating a customer contact center suite that integrates call center features with the speed of the Web to provide faster and more efficient customer service. Ericsson geared its technology to construct a fully integrated, multimedia interaction center and provide ......