- Designing VOIP networks: Lessons from the edge
HEADNOTE VOIP networks aren't yet plug and play, but with the proper preparation, they can deliver high-quality service. Can you believe "zero packet loss" is an achievable goal? IP Telephony or Voice over Internet Protocol (VOIP) is hot, with many organizations either trying it or planning to in the near ......
- The next wave: Internet technology in the call center
HEADNOTE To meet growing customer expecta HEADNOTE tions for multimedia interaction - and remain competitive - your company's call center operation must ride the wave of Internet technology change. Internet communication channels such as Web collaboration, Web callback, chat, email and video kiosk are available today and fast becoming mainstream ......
- Greek-language voice portal
launched.
INTERNET BUSINESS NEWS-(C)1995-2001 M2 COMMUNICATIONS LTD Athens-based VoiceWeb S.A. has launched what it claims to be the first Greek-language voice portal service. The service is based on communications development software from the Swedish company Envox Group and it also makes use of Intel's Diabolic ISDN voice processing and E1 boards ......
- Microsoft buys voice portal startup
Software giant Microsoft Corp. http://www.microsoft.com today announced it will enter the mobile voice recognition market by acquiring Tellme Networks Inc. http://www.tellme.com , a provider of voice services including nationwide directory assistance, enterprise customer service and voice-enabled mobile search. The Mountain View, Calif.-based Tellme lays claim to mobile search services on ......
- Retailers Testing Voice-over IP Waters
NEW YORK— Circuit City's announcement that it would sell Vonage's self-installed VoIP kit marks the first national rollout of a VoIP product at retail, but it probably won't be the last. Voice-over Internet Protocol telephony (VoIP) accounts for only a fraction of the residential telecommunications market, but it has been ......
- Cablevision Quiet On VoIP Rollout
Cablevision Systems Corp. has quietly rolled out voice-over Internet-protocol phone service in its greater New York City cluster, well ahead of its stated late-2003 timeline, a Wall Street analyst disclosed last week. Cablevision is not confirming that information, saying only that it is progressing with development of a VoIP service ......
- Avaya unveils new version of self-service
software.
Worldwide Computer Products News-22 August 2007-Avaya unveils new version of self-service software(C)1995-2007 M2 COMMUNICATIONS LTD http://www.m2.com Avaya (NYSE:AV), a provider of business communications applications, systems and services, introduced on Tuesday (21 August) new versions of its self-service software. The new products include Avaya Voice Portal 4.0, the company's self-service ......