Mindmaker Expands Tisento Telephony Speech Recognition System to Include U.S. English.

Business Editors & Technology Writers

SAN JOSE, Calif.--(BUSINESS WIRE)--May 8, 2001

Pioneering Directory Assistance/Call Routing Solution

Capable of Automating Caller Inquiries for Databases

of Tens of Millions of Records

Mindmaker, Inc., a

Tisento, a product of Mindmaker subsidiary Tisento Technologies, Ltd. (formerly FlexSpeech, Ltd.), is a scalable, flexible and robust solution capable of routing incoming calls, directory information requests, flight/rail information requests and more, for large-scale systems of 100,000 to 55 million records.

Tisento, which previously was available in British English and Italian, significantly reduces the cost of complex call routing and information systems. Its unique three-tiered architecture (client, router, and server) provides exceptional load balancing for times of heavy caller traffic. Tisento's powerful record matching technology, deployable on a single desktop PC or Microsoft Windows NT(R) system, is capable of handling virtually any kind of database matching application including banking, catalog ordering, sports scores, surveys, and theater/ticket information, among others.

"Tisento, via its new U.S. English version, now opens the American market to the most powerful and accurate telephone-based speech recognition technology available anywhere," said Russell Collingham, Managing Director of Tisento Technologies, Ltd. "Not only does Tisento replace the 'press 1, press 2' litany that greets customers and other users of most automated call routing solutions, but it also greatly reduces service costs by limiting the need for human attendants."

As the only speech recognition application on the market capable of matching complex data sets, Tisento typically meets enterprise needs via one of its two major versions:

-- Tisento Directory provides accurate name and address recognition and
database retrieval of, for example, telephone numbers or account information in
real time for directory inquiries, banking, or similar customer service
applications.

-- Tisento Attendant provides call routing, voicemail and call screening within
an enterprise. It provides accurate name recognition and database retrieval of
telephone numbers in real- time. Instead of having to remember or look up
extension numbers, users simply dial and speak the desired person's name; the
call is then routed to the corresponding number.

In addition to Tisento Directory and Tisento Attendant, two other solutions are available. The Tisento SDK Plugin Recognizer enables developers to integrate telephony speech recognition into third-party applications. In addition, Tisento offers customized hardware/software solutions that can be tailored to specific and/or advanced enterprise needs.

Tisento, which supports Windows NT, Linux, or Solaris platforms, is completely speaker and gender independent. The technology can be accessed via both land mobile phones, and features a customizable speech grammar and vocabulary including names, addresses, numbers, currencies, dates, and more. Tisento has been successfully deployed in commercial phone company directory assistance networks of more than one million residential/one million business records.

About Tisento Technologies Ltd.:

Tisento Technologies, Ltd develops high accuracy speech recognition systems for small, medium, or large-scale telephony applications. Based in the cathedral City of Durham in the North of England, Tisento develops flexible speech recognition software for multiple platforms. Live systems based on Tisento speech technology have been installed in airports (flight arrival information) and local councils (certificate registration). The name Tisento derives from the Italian phrase "ti sento" which means "I hear you." For more information about Tisento Technologies and the Tisento speech recognition system, log on to www.tisento.com. Tisento Technologies, Ltd. is a wholly owned subsidiary of Mindmaker, Inc.

About Mindmaker, Inc.:

The mission of Mindmaker, Inc. is to become the world leader in Intelligent Assistant-centric computing by developing intelligence enabled development platforms and a wide range of intelligence, speech and Internet enabled applications. These applications are primarily Personal and Service Provider Assistants for B2B, B2C and C2C applications. In addition to its corporate headquarters in Silicon Valley, Mindmaker has seven subsidiaries, including two in Hungary, two in Singapore and three in the United Kingdom. To learn more about Mindmaker and its broad range of technology offerings, visit www.mindmaker.com or call 408/467-9214.