Nuance Scores With Multilingual 2002 World Cup Voice Portal; Fans are Just a Phone Call Away...

Business Editors & High-Tech/Sports Writers

MENLO PARK, Calif. & HONG KONG--(BUSINESS WIRE)--May 28, 2002

Nuance (Nasdaq:NUAN), the global leader in software for a voice-driven world, today announced that it is teaming with MPC, one of Korea's leading systems integration

companies, and KT Freetel Co., Ltd (KTF), the largest CDMA-based wireless carrier in the world, to power a multilingual voice portal for the 2002 FIFA World Cup Soccer event being held in Korea and Japan from May 31-June 30, 2002. Users access the service by pressing "1584 send" on their KTF wireless phone. They can then get information about game times, locations and results, directions to stadiums, public transportation schedules, accommodation information, and local tourist attractions and events simply by speaking their requests.

Each year, the World Cup attracts tens of thousands of spectators from around the world and for the first time in the tournament's history, the event is being held in Asia and will be hosted by two countries -- Korea and Japan. To accommodate a wide range of callers and languages, the KTF World Cup voice portal can be navigated using Nuance 8.0 speech recognition software in U.S. and U.K. English, Mandarin Chinese, Korean, and Japanese. The service will be available to KTF's 10 million subscribers. In addition, KTF will distribute 20,000 promotional handsets to tourists and will provide additional rental handsets for visitors to use while at the World Cup event.

"By working with Nuance and MPC on the World Cup voice portal, we are offering a truly unique experience for visitors while generating new revenues and improving the satisfaction of our local customer base," said Mr. HoonBae Kim, director of new business development, KTF. "We were pleased to partner with Nuance on this project because of the high speech recognition accuracy its products offer in noisy and wireless environments -- which is critical at an event like the World Cup. MPC's high-quality voice user interface design, customization, grammar and pronunciation tuning, and system integration further strengthened this application."

Utilizing Nuance 8.0 and MPC's voice user interface design, the KTF World Cup portal enables callers to simply say the names of teams and stadiums to obtain the time, date and location of a match. Users can later call to access scores for individual matches -- all by using their voice and a cell phone. Voice activated dialing also connects tourists with ferry, train, hotel and rental care information. Rather than touch-toning their way through an automated menu, users can simply say "first class" to get the name of the closest four-star hotels and are then immediately transferred to the hotel reservation operator.

"The phone is an ideal medium for providing visitors with access to local information, as well as up-to-date information on the results of a major sporting event such as the World Cup," said Ron Croen, president and CEO, Nuance. "Speech technology is becoming a business imperative, as more and more people turn to cell phones to access data while on-the-go, 24x7. We're pleased to be working with KTF and MPC to make the 2002 World Cup event an interactive and enjoyable experience for visitors from around the world."

About KTF

KTF was founded in 1997, and since then, has secured the position as the number one PCS service provider in the world. KTF successfully completed the acquisition of KT m.com in May of 2001. A world-class mobile communications company, KTF came in first place in the call quality evaluation conducted by the Ministry of Information and Communications and executed by the Information Telecommunication Service Quality Commission. This year, when Korea hosts the World Cup Soccer Games, KTF will promote the World Cup boom nationwide through the "Korea Team Fighting" campaign. KTF will also begin the third generation service, 1x EV-DO which is also called "wireless ADSL" in time for the World Cup Games. KTF's "One-stop Service" aims to think and act from the customer's perspective. KTF's goal is to go beyond customer satisfaction and touch the customer's heart. For more information, visit www.ktf.com or call 82-2-3488-0224.

About MPC

MPC provides comprehensive solutions for marketing activities -- from database marketing to CRM, e-CRM, Speech Solution, CRM Service, and CRM Consulting. With over 10 years of experience, MPC is a leader in the industry. MPC's speech solutions include the development and integration of voice-driven applications for Tele-banking, stock exchanges, reservations, telephone guides, and caller verification. MPC is committed to providing the best solutions to its clients through continuous research, development, and management innovation. For more information, visit www.mpc.co.kr or call 82-2-3432-6515, (82-2-3432-6511).

About Nuance

Nuance's speech recognition, voice authentication and text-to-speech software is changing the way companies interact with customers over the phone. In markets around the world, leading carriers and corporations -- including British Airways, Nomura Securities, OnStar, Sprint PCS, United Parcel Service, Vodafone, and many more -- use Nuance's software to reduce costs, increase customer satisfaction and retention, create new sources of revenue and improve security. Nuance's software powers a range of innovative applications including automated directory assistance, voice-activated dialing, self-service banking and voice-driven customer relationship management. The company is headquartered in Menlo Park, Calif. and has offices around the world. For more information, visit www.nuance.com or call 1-888-NUANCE-8.

This press release contains forward-looking statements, including, for example, those relating to the capabilities and benefits of Nuance 8.0 and the anticipated success of the KTF World Cup Portal. There is no assurance that the results contemplated by any forward-looking statements will be realized. The following factors, risks and uncertainties, among others, could cause actual results to differ materially from those described or implied in this press release's forward-looking statements: the risk that Nuance 8.0 will not achieve intended benefits or other expected benefits; the risk that the KTF World Cup Portal will not achieve customer adoption or broad commercial success; and other factors described in Nuance's filings with the Securities and Exchange Commission, including but not limited to Nuance's last-filed annual report on Form 10K and quarterly report on form 10-Q. Nuance does not undertake to update any oral or written forward-looking statements that may be made by or on behalf of Nuance.

Nuance is a trademark of Nuance Communications, Inc. All other trademarks are property of their respective owners.