MRO Software Offers Focused Vertical Solution for Pharmaceuticals.

Business Editors/High-Tech Writers

BEDFORD, Mass.--(BUSINESS WIRE)--Nov. 24, 2003

Comprehensive Strategic Asset Management Solution for FDA-Regulated Industries Including Pharmaceuticals, Medical Devices, Diagnostics, and Biotech,

MRO Software (Nasdaq: MROI), the leading

The MAXIMO 5 Pharmaceuticals solution is an extension of the Company's Strategic Asset Management solution, MAXIMO and provides special capabilities including enhanced calibration, full support for electronic records and signatures (known as FDA 21 CFR Part 11) and validation capabilities for companies regulated by the U.S. Food and Drug Administration (FDA). MAXIMO 5 Pharmaceuticals is part of MRO Software's Industry Solutions program. The program delivers solutions that address industry specific requirements for its key vertical markets.

The addition of the new calibration functionality to MRO Software's proven MAXIMO 5 platform allows clients in the FDA-regulated industries to strategically manage all their assets from a financial and compliance standpoint in a single application. An enhanced workflow capability and e-signature capabilities that supports the FDA's 21 CFR Part 11 requirements, help to keep all maintenance activities on time, on plan and on budget, and provide an audit trail for compliance requirements.

The validation package provides customers with a set of templates that help reduce the time and cost it takes to validate MAXIMO. In addition, a wireless calibration module provides mobile employees with the ability to record compliance activities in real-time with handheld computers.

The flexibility provided by MAXIMO's Web-based platform provides a significant cost savings over older, capital-intensive, client-sever systems and provides the flexibility, security and scalability required for these industries. MAXIMO's flexible architecture allows it to interface with other enterprise applications providing a comprehensive view of asset management.

"We produce high-quality pharmaceutical products for a variety of markets," said Michael Davis of Aventis. "As a long-time MAXIMO user, we're pleased to see the addition of calibration to the solution. Calibration and validation are two critical capabilities that we use to ensure we meet our quality and output goals at Aventis."

Recent AMR Research reports covering Regulatory Compliance included the following conclusions: "The costs of Compliance are as high as 40 percent of the IT budget because of the fragmented approach across the organization. Leading companies are using regulatory requirements such as 21 CFR Part 11 as a means to improve business performance."(1)

"Our customers are asking to provide more advanced capabilities like calibration and validation as part of the strategic asset management platform," said Johan Arts, director, industry marketing, MRO Software. "Calibration and validation are part of the rational suite of applications used to support the asset management efforts in regulated enterprises. By combining this functionality it into our existing MAXIMO solution platform, our customers can further reduce their cost of validation."

MRO Software currently provides asset management solutions for most of the worlds' top pharmaceutical companies, and six of which deploy MAXIMO as their global standard. MAXIMO provides Pharmaceutical customers with the ability to improve capital asset performance through better asset life cycle management, increased product yields and ensured compliance with industry regulations.

About MRO Software, Inc.

MRO Software is the leading provider of e-Business solutions for strategic asset management. The Company's integrated suite of applications optimizes performance, improves productivity and service levels and enables asset-related sourcing and procurement across the entire spectrum of strategic assets.

The Company's asset management solutions allow customers to manage the complete lifecycle of strategic assets including: planning, procurement, deployment, tracking, maintenance and retirement. Using MRO Software's solutions customers improve production reliability, labor efficiency, material optimization, software license compliance, lease management, warranty and service management and provisioning across the asset base.

MRO Software (Nasdaq: MROI) is a global company based in Bedford, Mass., with approximately 900 employees, 10,000 customers and more than 260,000 end-users. The Company markets its products through a direct sales organization in combination with a network of international distributors. MRO Software has sales offices throughout North America, Europe, Asia/Pacific and Latin America. Additional information on MRO Software can be found at http://www.mro.com.

MAXIMO(R) is a registered trademark, and MRO Software(TM), is a trademark of MRO Software, Inc..

(1) From AMR Research Alert: Integrated Quality

Management--Top-Down and Bought, not Built. April, 2002.