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Avaya unveils new version of self-service software.

CORPORATE IT UPDATE-(C)1995-2007 M2 COMMUNICATIONS LTD

Avaya (NYSE:AV), a provider of business communications applications, systems and services, introduced on Tuesday (21 August) new versions of its self-service software.

The new products include Avaya Voice Portal 4.0, the

company's self-service software, and Interactive Response 3.0, a TDM and IP-based speech self-service platform. In addition, the company unveiled the new version of Avaya Dialog Designer 4.0, a tool for developing next-generation speech self-service applications.

The new version of Avaya Voice Portal reportedly features expanded support for Internet standards, including CCXML, programmable Web Services and VoiceXML 2.1, which creates an open, multi-vendor environment that simplifies the integration of speech self-service, at the same time reducing its cost of deployment. In addition, Avaya Voice Portal and Dialog Designer feature new Web Services, offering a faster way to use speech in outbound calling applications.

Avaya Interactive Response 3.0 supports web and speech technologies, including VoiceXML 2.1, while the latest release of Avaya Dialog Designer adds support for interacting with SIP signaling and Nuance 9.0 speech technologies.

No pricing details were disclosed.

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