The 2006 CRM Market Awards.(Cover story)(Company overview)

The CRM software market suffered its share of highly publicized financial nightmares this year, but simultaneously continued to grow for the second consecutive year. The market for CRM software revenue worldwide totaled $5.7 billion in 2005, a 13.7 percent year-over-year increase, according to Gartner's "Market Share: CRM Software Worldwide, 2005." At the crux of this success are the vendors, consultants, and end-user companies focused on creating and cultivating rewarding customer experiences and relationships. CRM magazine recognizes their efforts and achievements with the 2006