DUBLIN, Ireland -- Research and Markets (http://www.researchandmarkets.com/reports/c9901) has announced the addition of SMBs Rely Heavily on Existing Relationships and Quality Customer Service and Support to their offering

Since 2001, major software vendors have pursued the SMB software and business applications market more aggressively.

Survey Methodology

The data presented in this report is sourced from the Small and Medium

Business (SMB) Applications and Web Survey.

The researchers define SMBs as businesses with 2 to 499 employees:

- Very small businesses (VSBs) have 2 to 19 employees.

- Small businesses (SBs) have 20 to 99 employees.

- Medium businesses (MBs) have 100 to 499 employees.

This study was a Web-based survey of 600 SMB decision-makers of business and Web applications.

I. Introduction 2

Survey Methodology 2

II. Customization and Integration Are Top Technology Challenges 3

Room to Grow in CRM Applications 4

III. What Drives Applications Purchasing? 5

Vendor Selection Criteria 6

IV. Say Yes to Application Integration 6

V. Recommendations 7

Recommendations for Vendors 7

Recommendations for SMB End Users 7

VI. Further Reading 8

For more information visit http://www.researchandmarkets.com/reports/c9901