Aspect Telecommunications Announces Multi-Platform CTIMiddleware for Innovative Call Center...

LOS ANGELES--(BUSINESS WIRE)--March 4, 1997--Aspect Telecommunications, a leading global provider of mission-critical call center solutions, today announced Prospect CTI Software, a comprehensive and open family of call center computer-telephony integration (CTI) application development tools

Prospect CTI Software streamlines the development and implementation of CTI applications for call centers equipped with systems from Aspect Telecommunications, Lucent Technologies' Business Communications Systems Operating Unit and the Switching Systems Division of Rockwell.

Prospect CTI Software allows companies to link caller information with inbound and outbound calls in order to improve customer service, enhance agent productivity and improve sales and support operations.

It enables enterprises to reduce the time and cost of customization and speed the development of such widely used call center applications as intelligent call routing, screen synchronization and coordinated data and call transfer between agents within the same call center or across multisite call centers.

"CTI is much more than screen-pop application development," said Tom McCalmont, general manager, Aspect CTI business unit. "It's the integration of the ACD (automatic call distributor), enterprise databases, advanced reporting and desktop applications, all backed by reliable support. We've brought that together for customers, even those who want to integrate their CTI applications across multivendor ACDs -- it's hassle-free CTI."

Comprehensive approach to CTI

Aspect's industry-leading CTI solution is a comprehensive approach designed to advance the state of the art of CTI deployment from today's typically intensive customization to near turnkey implementation. The process starts with powerful "componentized" development tools provided by Prospect CTI Software to reduce customization costs and time.

These tools may be used by Aspect Affinity Alliance program partners to deliver integrated call center applications such as outbound dialing, voice and data recording and customer contact management. Aspect's Consulting and Systems Integration professional services organization can deliver complete solutions through design, integration and installation of these and other innovative applications to meet a customer's strategic business objectives.

At the core of Prospect CTI Software is CTI Server software and a set of application development tools. The application development tools include the CTI Application Programming Interface (API) Toolkit, CTI OLE Controls (OCX) for rapid desktop CTI application development, Screen-Pop Wizard for rapid interfacing to host applications, Routing Wizard for rapid development of intelligent routing applications and CTI Java Class Library for rapid development of Java-enabled CTI applications.

These tools offer intuitive interfaces and modular components for rapid assembly of applications. They support multiple call center environments, Windows-based applications, Windows NT and most UNIX operating system platforms. Prospect CTI Software is compatible with and is currently installed at customer sites using the Aspect CallCenter ACD, the Lucent Definity G3 PBX and the Rockwell Spectrum ACD.

Pricing and availability

Available immediately in North America, Prospect CTI Software is priced starting at $10,000 for the CTI Server software. Pricing for the CTI API Toolkit begins at $9,250 and at $11,000 for the CTI OLE Controls and for Screen-Pop Wizard. Routing Wizard is priced at $15,000.

Aspect Telecommunications

Founded in 1985, Aspect Telecommunications (Nasdaq:ASPT) is a global provider of comprehensive business solutions for mission-critical call centers. Aspect products include automatic call distributors, interactive response systems, call center management information and reporting tools, call center planning and forecasting packages, and computer-telephony integration tools and software.

Aspect also provides services vital to call center environments, including business applications consulting, systems integration and training. World headquarters are located in San Jose, California. For additional information, visit Aspect on the World Wide Web at http://www.aspect.com . -0-

Note to Editors: Prospect Software is a wholly owned subsidiary of Aspect Telecommunications. Prospect's advanced application development tools have been installed at more than 150 customer sites worldwide.

The Aspect logo and Aspect CallCenter are registered trademarks and Affinity Alliance and Prospect CTI Software are trademarks of Aspect Telecommunications Corporation. Screen-Pop Wizard and Routing Wizard are trademarks of Prospect Software, Inc. All other product or service names mentioned in this document may be trademarks of the companies with which they are associated.

CONTACT: Aspect Telecommunications

Tom McCalmont, 408/325-4441

tom.mccalmont@aspect.com

or

Martin Communications

Andrea Martin, 415/668-2678

martcom@aol.com