Aspect Telecommunications Announces Multi-Platform CTIMiddleware for Innovative Call Center...

LOS ANGELES--(BUSINESS WIRE)--March 4, 1997--Aspect Telecommunications, a leading global provider of mission-critical call center solutions, today announced Prospect CTI Software, a comprehensive and open family of call center computer-telephony integration (CTI) application development tools

Prospect CTI Software streamlines the development and implementation of CTI applications for call centers equipped with systems from Aspect Telecommunications, Lucent Technologies' Business Communications Systems Operating Unit and the Switching Systems Division of Rockwell.

Prospect CTI Software allows companies to link caller information with inbound and outbound calls in order to improve customer service, enhance agent productivity and improve sales and support operations.

It enables enterprises to reduce the time and cost of customization and speed the development of such widely used call center applications as intelligent call routing, screen synchronization and coordinated data and call transfer between agents within the same call center or across multisite call centers.

"CTI is much more than screen-pop application development," said Tom McCalmont, general manager, Aspect CTI business unit. "It's the integration of the ACD (automatic call distributor), enterprise databases, advanced reporting and desktop applications, all backed by reliable support. We've brought that together for customers, even those who want to integrate their CTI applications across multivendor ACDs -- it's hassle-free CTI."

Comprehensive approach to CTI

Aspect's industry-leading CTI solution is a comprehensive approach designed to advance the state of the art of CTI deployment from today's typically intensive customization to near turnkey implementation. The process starts with powerful "componentized" development tools provided by Prospect CTI Software to reduce customization costs and time.

These tools may be used by Aspect Affinity Alliance program partners to deliver integrated call center applications such as outbound dialing, voice and data recording and customer contact management. Aspect's Consulting and Systems Integration professional services organization can deliver complete solutions through design, integration and installation of these and other innovative applications to meet a customer's strategic business objectives.