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Using the right tool: The Spokesman-Review's e-mail database cuts down on legwork. (The...

By Palser, Barb
Publication: American Journalism Review
Date: Friday, March 1 2002

It feels too easy, like cheating," one Spokesman-Review reporter remarked after a single e-mail produced numerous sources for a story within a couple of hours. Who knew that databases and bulk e-mail could be so good?

In my last column I urged local news organizations to consider new ways of connecting with readers and viewers online. The Spokesman-Review's Reader Advisory Network is a remarkable example of interactivity that works.

In July 2000, Ken Sands, interactive editor at the Spokane paper, fused a couple of computer programs into a new application na

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