A case study of Osram Sylvania's implementation of a Web portal for human resources is presented. The $3.7 billion maker of indoor lighting, a division of Germany's Osram GmbH, employs 12,500 people at more than 30 North American locations. HR is strategic to the company because it is involved in a highly competitive industry and must hire many specialists to gain an edge. Areas covered include recruitment and benefits management; the Web reduces paperwork and streamlines the hiring process, while an interactive portal provides employee self-service for benefits information with a much frie