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Superior customer service through advanced technology. (Claims Technology).

By Heaps, Frank
Publication: Claims
Date: Tuesday, July 1 2003

The goal for all insurance companies is to provide the best customer service possible for the area where it often means the most--claims processing. To improve claimant experience, many companies are restructuring their claim operations and taking a service center approach by reporting and answering common questions asked during the settlement process. And with Internet technology carriers are driving loss reporting and inquiry beyond their walls to their agents and customers. With the right technology your company also can take advantage of these customer-focused trends.

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