Save time, money, and frustration - expect remote support from your QuickBooks ProAdvisors

Using QuickBooks Remote Access, you can start a support meeting and collaborate on either computer, actually showing something rather than explaining it? 

• View or control your customer's application or allow your customer to do the same on your computer.

• Transfer files between your local computer and the remote computer.

• Add video to a support meeting to personalize the meeting or show an object.

• Add text messaging to chat with your customer as you explore and resolve issues.

• Record a support meeting for later re-use in training customers.

• Manage and maintain your customer list.

What you need

• a subscription to QuickBooks Remote Access for hosting meetings.

• a fast internet connection

• invite your customer to join a support meeting

• ask for permission to view or control an application or the entire desktop on the customer's computer

• What you can do

• Take control of your customer's mouse to control his or her QuickBooks application.

• Pass control of your mouse to your customer to control your application.