KM helps ease home mortgage marathon: as more financial institutions unite, their databases must...

In the financial services industry, it is common for a mortgage or other loans to be bought and sold. My current mortgage, which is a little more than a year old, has already been sold to another financial institution I can personally attest to the need for improved document management capabilities among financial institutions because my checking account was a mess--OK, messier than usual--for months after the merger with another bank.

Knowledge management systems must be able to handle current loans as well as new loans acquired through mergers. With more financial in