In the first part of this series in July, I discussed why the dot-com collapse may actually benefit industries such as HVAC that didn't embrace many of the new e-business strategies that--in retrospect--were flawed. Well, contrary to popular opinion, the Internet is not about to go out of business. In fact, it's critically important to act now in the development of your HVAC e-business strategy. In the mind of our industry, the realities of managing piping and ductwork have far outweighed the benefits of bits and bytes. This mind set is slowly being replaced with the reality that