PSA Makes Plans.(Technology Information)

Professional services automation (PSA) is among the hottest technology markets, but all-encompassing solutions prove elusive. PSA seeks to provide the services industry with the type of integration enterprise resource planning (ERP) gives the manufacturing industry. Vendors are unclear on whether PSA is best suited to IT consulting. It is not completely Web-centric; all vendors have some support for performing key tasks offlline. Web collaboration is nevertheless crucial in evolving products beyond narrow resource and project tracking tools. PSA vendors have been asking IT services firms to