Paths to Retail Competition.

Will we end up with a utility checkerboard or a silicon nation of energy end users?

Total on customer-centric activities among electric and gas utilities and their affiliates will increase 30% over the next few years, approaching $8 billion. Most of this spending will be driven by specific investments in things such as data warehousing and customer equity solutions, customer relationship management systems and new customer information systems to better understand customers, develop new products, and improve marketing and selling efficiency and effectiveness. The energy