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RightNow ships latest version of RightNow Web software.
Publication:
Internet Business News
Date: Wednesday, November 29 2000
Subject: Internet server software, Customer relationship management software, Internet database software
Company: RightNow Technologies Inc. (Product introduction)
Product: Internet Server Software
Location: United States
Date: Wednesday, November 29 2000
Subject: Internet server software, Customer relationship management software, Internet database software
Company: RightNow Technologies Inc. (Product introduction)
Product: Internet Server Software
Location: United States
INTERNET BUSINESS NEWS-(C)1995-2000 M2 COMMUNICATIONS LTD
RightNow Technologies has introduced version 4.0 of RightNow Web, its web customer service system.
Built upon RightNow's customer-driven dynamic knowledge base technology, the software is designed to enable companies to improve the quality and responsiveness of their web customer service while at the same time helping to reduce support expenses.
The new version offers improved customer response through the use of RightNow`s Smart Assistant technology, which enables companies to create context-sensitive help buttons and place them on any page within a site. Smart Assistant also provides customer support representatives with suggested responses to customer enquiries.
Other enhancements include a new user interface, new search capabilities and improved system management and report functionality.
RightNow Web 4.0 is available now. Pricing was not revealed.
((Comments on this story may be sent to info@m2.com))
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