Once again, the editors of Customer Inter@ction Solutions have compiled what is one of our top five most popular and requested resources: the annual Teleservices Agencies Who's Who listing. To make this a highly valuable tool, we've kept it as simple as possible, to present a large array of companies, many of whose services can be custom fitted to suit your outsourcing needs to a tee.

We invite you to peruse these companies' Web sites and read about their professional services, both domestic and abroad. In an economic climate such as this, there is only one rule for certain: You can't afford to put your customer service into the hands of amateurs.

That said, we are happy to present the listing.

24-7 INtouch

Toronto, Ontario

Canada

e-mail: marketing@24-7intouch.com

Web: www.24-7intouch.com

Services: A, C, D, E, F

ACCPAC International, Inc.

Web: www.accpacmessaging.com

Services: A, B, D, E

ACI Telecentrics Inc.

e-mail: info@acitel.com

Services: A, B, C, D, E, F

ACP Interactive, LLC

Web: www.acpinteractive.com

Services: A, B, C, D

ACS

Web: www.acs-inc.com

Services: A, C, D, E, F

Advanced Data-Comm, Inc.

Web: www.advanced-data.com

Services: A, B, D, E

AFFINA--The Customer Relationship Company

e-mail: services@affina.com

Web: www.affina.com

Services: A, B, C, D, E, F

Alpine Access

Golden, CO

e-mail: sales@alpineaccess.com

Web: www.alpineaccess.com

Services: A, C, E, F

Alta Resources

Neenah, WI

e-mail: abarth@altaresources.com

Web: www.altaresources.com

Services: A, B, C, D, E, F

AnswerNet Network

e-mail: gary@answernet.com

Web: www.answernet.com

Services: A, B, C, D, E, F,

APAC Customer Services, Inc

Deerfield, IL

Web: www.apaccustomerservices.com

Services: A, B, C, D, E, F

Apex America

Cordoba, Argentina

e-mail: cjuri@apexamerica.com

Web: www.apexamerica.com

Services: A, B, C, D

ARO Virtual Contact Center

Web: www.callcenteroptions.com

Services: A, B, C, E

The Beryl Companies

Web: www.beryl.net

Services: A, B, C, D, E, F

Business Solutions Inc.

Enid, OK

e-mail: info@okbsc.com

Web: www.okbsc.com

Services: A, B

CallNet Call Center Services, Inc.

Web: www.callnetservices.com

Services: A

CanTalk Canada Inc.

Web: www.cantalk.com

Services: A, B, C, D, E

CAPTA

Mexico

Contact: Odin Martinez

e-mail: omartinez@captanet.com

Web: www.captanet.com

Services: A, B, D

Center Partners, Inc.

Web: www.centerpartners.com

Services: A, B, C, D, E, F

Cerida

Web: www.cerida.com

Services: A, B, E, F

Charlton

Web: www.tcgcorp.net

Services: A, B, C, D, E, F

The Connection Outsourced Call Center

Web: www.the-connection.com

Services: A, B, C, D, E, F

Convergys

Cincinnati, Ohio

Web: www.convergys.com

Services: A, B, C, D, E, F

Customer Focus Services

Web: www.customerfocusservices.com

Services: A, B, C, D, E

CustomerLink, LLC

Web: www.customer-link.com

Services: A, B, C, E

enGenic Corp.

Web: www.engenic.com

Services: A, B, C, D, E, F

e-Services Group International

Houston, TX /

Montego Bay, Jamaica

Web: www.e-servicesgroup.com

Services: A, B, C, E, F

Excell Agent Services, L.L.C.

e-mail: sales@excellagent.com

Web: www.excellagent.com

Services: A

Fonexia Contact Centers

Suva, Fiji

e-mail: info@fonexia.com

Web: www.fonexia.com

Services: A, B, D, E, F

Foundation Marketing Group

e-mail: info@foundationmarketing.com

Web: www.foundationmarketing.com

Services: A, B, E, F

The Frantz Group

Web: www.thefrantzgroup.com

Services: A, B, C, D, E, F

Full Perspective Video Services, Inc.

Web: www.fpvid.com

Services: A, B, C, D, E

GC Services Limited Partnership

Web: www.gcserv.com

Services: A, B, C, D, E, F

Global Response

Margate, FL

Contact: Wendy Shooster

e-mail: wendys@globalresponse.com

Web: www.globalresponse.com

Services: A, B, C, D, E, F

Hamilton Contact Center Services

e-mail: marketing@hamiltontm.com

Web: www.hamiltontm.com

Services: A, B, D, E, F

Harte-Hanks, Inc.

e-mail: contactus@harte-hanks.com

Web: www.harte-hanks.com

Services: A, B, C, D, E, F

Help Desk NOW Inc.

Web: www.helpdesknow.com

Services: A, B, C, D, E, F

The Heritage Company, Inc.

Web: www.theheritagecompany.com

Services: A, B, E

Hispanic Teleservices Corporation

Contact: Kit Cooper

e-mail: kit.cooper@htc.to

Web: www.htc.to

Services: A, B, C, D, E, F

IDS Infotech Limited

Mohali, India

Contact: Rajnish Mehta

e-mail: rajnish@idsil.com

Web: www.idsil.com

Services: A, B, D, E, F

Influent Inc.

Web: www.influentinc.com

Services: A, B, C, D

InfoCision Management Corporation

Contact: Todd Grable

e-mail: todd.grable@infocision.com

Web: www.infocision.com

Services: A, B, C, D, E, F

InfoVox Ltd.

Bogota/Cali, Colombia

Contact: Jaime Daza

e-mail: jdazar@infovox.com.co

Web: www.infovox.com.co

Services: A, B, E, F

Innovative Marketing Strategies, Inc.

Contact: Maree Hickey

e-mail: mhickey@ims-ca.com

Web: www.ims-ca.com

Services: A, B

Integra Telecom

Contact: John M. O'Halloran

e-mail: john.oh@integratelecom.com

Web: www.integratelecom.com

Services: A, B, E

IntelliCare

Web: www.intellicare.com

Services: A, B, C

InTouch Solutions

Web: www.its-smartcalls.com

Services: B, D

IVR Technology Group

Web: www.ivrtechgroup.com

Services: D, E

KorenIT

Montreal QC

Canada

e-mail: contactcenter@korenit.com

Web: www.korenit.com

Services: A, B, C, D, E, F

Link To Success, Inc.

e-mail: link@spacestar.net

Web: www.roimark.com/link

Services: A, B, C, D, E, F

LiveBridge

Contact: Chris DeLambo

e-mail: cdelambo@livebridge.com

Web: www.livebridge.com

Services: A, B

LiveOps, Inc.

Palo Alto, CA

Contact: Clif Critchlow

e-mail: clif@liveops.com

Web: www.liveops.com

Services: A,B,C,D

MicahTek Inc.

Web: www.micahtek.com

Services: A

MphasiS BPO

Contact: John Bugh

e-mail: john.bugh@mphasis.com

Web: www.mphasis.com

Services: A, B, C, E, F

Nextgen Care Technologies

Surat Gujarat

India

Contact: Harshal Joshi

e-mail: harshal@nextgencare.com

Web: www.nextgencare.com

Services: A, B, E, F

OKS-Ameridial Worldwide

Web: www.oksameridial.com

Services: A, B, C, D, E, F

OSC Teleservices

Web: www.oscteleservices.com

Services: A, B, C, D, E, F

Outsourcing, S.A.

Bogota, Colombia

Contact: Ricardo Duran

e-mail: rduran@outsourcing.com.co

Web: www.outsourcing.com.co

Services: A, B, C, D, E, F

PentaServ

New Delhi, India

Contact: Nalin Malhotra

e-mail: nalin@pentaserv.com

Web: www.pentaserv.com

Services: A, B, D, E

Perfexa Solutions

Web: www.perfexa.com

Services: A, B, E, F

Performance Telemarketing, Inc.

Web: www.performancetm.com

Services: A, B, C, D

PharmaCare Specialty Pharmacy

Web: www.pharmacare.com

Services: A, B, C, D

Phonologies (India) Private Limited

Web: www.phonologies.com

Services: A, B, D, E

Qinteraction

Web: www.qinteraction.com

Services: A, B, C, D, E, F

Quoquam, Inc

e-mail: info@quoquam.com

Web: www.quoquam.com

Services A, B, C, D

RSA Solutions, Inc.

Web: www.rsa-net.com

Services: A, B, C, D, E, F

S&D Marketing

Web: www.sdmarketing.com

Services: A, B, C, D, E, F

Selway Group, Inc.

Web: www.selwaygroup.com

Services: A, C, D, E, F

Sento

Salt Lake City, UT

Contact: John Sweeney

e-mail: john_sweeney@sento.com

Web: www.sento.com

Services: A, C, D, E, F

Servit Consultanta SRL

Bucharest, Romania

e-mail: contact@romsourcing.com

Web: www.romsourcing.com

Services: B, C, E, F

Signius

Web: www.signius.com

Services: A, B, C, D, E, F

SITEL Corporation

Web: www.sitel.com

Services: A, B, C, D, E, F

Soradi Communications

Republic of Mauritius

Contact: Manish Rajwani

e-mail: harman@intnet.mu

Services: A, B, C, D, E, F

Sound Telecom

Web: www.sound-tele.com,

www.solaxis.com

Services: A, B, C, D, E, F

The Survey Center

Web: www.thesurveycenter.com

Services: B, E

Sykes Enterprises, Inc.

Web: www.sykes.com

Services: A, C, D, E, F

Synergy Solutions, Inc.

Contact: Lori Fentem

e-mail: llfentem@callsynergy.com

Web: www.synergysolutionsinc.com

Services: A, B, C, D

Talk2Rep Call Centers

e-mail: sales@talk2rep.com

Web: www.talk2rep.com

Services: A, B, C, D, E, F

TechTeam Global

Southfield, MI

Contact: Jim Hoen

e-mail: jhoen@techteam.com

Web: www.techteam.com

Services: A, B, C, D, E, F

Telacquire Marketing Group Inc.

e-mail: info@telacquire.com

Web: www.telacquire.com

Services: A, B, C, D, E, F

Tele Logix Communications (Pvt.) Ltd.

Karachi, Pakistan

Contact: Imran

e-mail: imran@telelogix.biz

Web: www.telelogix.biz

Services: A, B, C

TelePartners

Web: www.telepartners.com

Services: A, B, C, D, E, F

The Telephone Centre

Web: www.telectr.com

Services: A, B, C, E

TeleRep

Web: www.telerep.com

Services: A, B, C, D, E, F

Telerx

Contact: Ron Abel

e-mail: solutions@telerx.com

Web: www.telerx.com

Services: A, C, D, E, F

TeleSpectrum, Inc.

Berywn, PA

Contact: Scott L. Karlin

e-mail: skarlin@telespectrum.com

Web: www.telespectrum.com

Services: A, B, D

TeleTech Holdings, Inc.

Contact: Julie Lucas

e-mail: info@teletech.com

Web: www.teletech.com

Services: A, B, C, D, E, F

Telvista

Web: www.telvista.com

Services: A, C, D, E, F

TMONE

North Liberty, IA

Contact: Ethan Davis

e-mail: edavis@tmone.com

Web: www.tmone.com

Services: A, B, D, E,

TMP Direct

Mount Olive, NJ

Contact: Brian Schultz

e-mail: brian.schultz@tmp.com

Web: www.tmpwdirect.com

Services: A, B, C, D, E, F

Touchstone Communications

Web: www.touchstonebpo.com

Services: A, B

TransData

Lahore, Pakistan

Web: www.transdata.biz

Services: A, B, C, D, E, F

Unicall International, Inc.

Contact: Benjamin C. Harris

e-mail: bharris1118@neo.rr.com

Web: www.unicallinc.com

Services: A, B, D, E, F

Virtual-Agent Services

Schaumburg, IL

Contact: Laurie Emery

e-mail: sales@vagent.com

Web: www.vagent.com

Services: A, C, D, E

Visions Marketing Services, Inc.

Web: www.wecloseloans.com

Services: A, B, C, D, E

Viteos Technologies Limited

Web: www.viteos.com

Services: A, B, C, D, E, F

West Corp.

Omaha, NE

Web: www.west.com

Services: A, B, C, D, E, F

Wipro BPO (a division of Wipro Ltd.)

Bangalore, India

e-mail: info@wipro.com

Web: www.wipro.com

Services: A, B, C, D, E, F

KEY:

A. Inbound

B. Outbound

C. Multilingual Services

D. Interactive (IVR)

E. E-mail capabilities

F. Text chat