Mustang Software Lands Contract With 3Com's Net Marketing Services Dept.

3Com Corp. has selected Mustang Software Inc.'s Internet Message Center (IMC) solution to manage customer e-mail transactions for its Internet Marketing Services department. Networking and connectivity firm 3Com is using IMC to improve customer service via e-mail at the 3Com corporate web site

Young says major factors that influenced 3Com's decision to implement IMC include e-mail tracking, extensive historical reporting, and real-time monitoring capabilities. "IMC gives us the tools we need to efficiently manage the e-mail workflow. The reporting and real-time monitoring give us an easy way to measure our e-mail customer service levels and allows us to quickly react to changing conditions."