Easy Remote Tech Support: Crossloop

Remote tech support tools can be nice when you're trying to solve a problem for a client or colleague remotely. It' much easier to get on their computer, and just do it yourself, rather than instruct someone over the phone. But, sometimes configuring a remote management tool can be a hassle. I've tried more than a few and my favorite by far has to be Crossloop. It's a very small application, installs easily, and has very simple controls. It's the kind of product that has been de-featured and is extremely easy to use. How it works: ++ Go to the Crossloop site and download it. You don't even have to fill out a form. ++ Install Crossloop. Take a few seconds and it's installed without any configuration needed. When a friend calls needing support, tell them to: ++ Start Crossloop and click the "Host" tab ++ Tell them to tell you the Crossloop code (a 12 digit number placed front and center within Crossloop.) ++ Start Crossloop on your computer and click the "Join" tab. ++ You now enter in the code they just gave you. ++ Click connect and wait for Crossloop to do it's thing at both ends. In a few second you should see your friend's screen. ++ When you do feel free to manage their machine...they''ll see what you're doing on the other end--and maybe they'll learn something! ++ When you're done, just exit Crossloop. It won't startup everytime your start your machine and be a drain on your memory or other system resources. Bonus hint: Right click on the window for Crossloop and enter full-screen mode. You can go back by hitting the CTRL-Esc keys. Have fun and tell your mom you love her after you're done troubleshooting her machine.