Getting There Is Half The Customer Satisfaction.

RightNow Technologies, Inc. has launched RightNow Locator, designed to enable companies to effectively link their Web presence with their "brick-and-mortar" locations. The solution provides accurate, up-to-date online maps and driving directions to retail facilities, authorized service centers,

corporate offices, distribution centers, partners and other locations. Customers can be directed to locations based on their most important selection criteria, including geographic proximity, hours of operation and the availability of selected products or services. By providing answers to questions about store locations or branch offices online, RightNow Locator can also help reduce call center loads and boost revenues at physical locations of sales and service. RightNow Locator is provided as a hosted service, and it can run as a stand-alone application or be integrated with RightNow Web eService Center and other RightNow solutions. The software's architecture is scalable and flexible, allowing companies to support m ultiple dealer channels and product lines through a single software installation.